GetLoadz reserves the right to collect a penalty for the Bookings constrained to be cancelled for reasons not attributable to Getloadz, including but not limited to:
In case of cancellations for the reasons attributable to GetLoadz,Fleet Management/Driver, GetLoadz shall not collect any penalty from the Customer.
Customer may be entitled to a refund for Orders.GetLoadz retains the right to retain the penalty payable by the Customer from the amount refundable to him/her.The Customer shall also be entitled to a refund of proportionate value.
*Our decision on refunds shall be final and binding.
All refund amounts shall be credited to Customer’s account as may be stipulated as per the payment mechanism of Customers choice, the estimated timelines are detailed as below, in case Buyer don't choose to credit it to Buyer’s wallet with his/her Ampy Account:-
|Process||Payment method||Refund source||TAT|
|Order Edit /Cancellation/Compensation/Payment Failure||Net Banking||Source||2-3 Business Days|
|Debit/Credit Cards||Source||2-3 Business Days|